Brisbane’s Leading Salesforce Partner
Our values speak loudly to what you can expect from our services.
Standard industry practice is to charge a huge upfront fee for setup, install your basic requirements and finalise involvement as quickly as possible and then quote for adaptation projects to make changes to your initial setup.
Nebula Tech is bucking this trend by offering partnership bundles which tie our business interests to yours – we are committed to getting you up and running quickly, training your staff as thoroughly as possible and seeing your investment in Salesforce yield positive returns. Afterwards, we’ll work with you to build, improve, and manage your Salesforce instance
Nebula Tech’s Values:
More than just pretty words on a wall, these values are the fulcrum on which we make every day decisions.
Above all else, we are good, genuine people.
For the long term success of our partners. We’re with you for the long run
Staffed and operated, we don’t cut corners and we don’t offshore.
Dear Business Owner,
My name is Robert Hills, I’m the CIO and a founding member of Nebula Tech Brisbane and I wanted to take a few minutes to tell you about what makes us remarkable and worth your time investigating amongst other competing Salesforce Implementation partners.
Like you, I was once a Salesforce customer, the business I was working for at the time had a rough start when we hired a well known Brisbane Salesforce partner. Frankly things just didn’t work out and we were close to throwing in the towel and moving to an alternative CRM, instead we recruited a team of Developers to finish the “impossible” project. It’s now complete and we’ve decided to take our team public and offer our services to others that may be in the same situation we were facing.
We’ve learned from that experience, we’ve built this business to address the things we disliked in our journey to offer you a better experience and hopefully save you from the same issues we had because Salesforce is an amazing platform when it’s handled by the right people.
Firstly – unlike other large partners in Brisbane, we’re an entirely in-house team *that’s right* we all live, eat, shop and pay our taxes here in Brisbane, your work isn’t getting handed over to some overseas sweatshop at 7 pm tonight and all the talent that’s invested in getting your system up and running is owned by us, not outsourced to some John Doe that will be nowhere to be found in 6 months time when a major decision needs to be made about upgrading or altering components.
If you want a discussion with your programmer – it can happen Brisbane office hours – no multi-timezone scheduling.
From day 1 you’ll be discussing your project with a project manager and the developer that’s going to handle your project – no middlemen, no wasted time. We’ll be your partners in success from the start.
You’ll be getting my 10 years of digital marketing and business development experience focused on forming the perfect mesh between your existing procedures and Salesforce.
Your business is important to you, you’ve either poured years of your life and efforts into building it, or you’ve been trusted to make this decision by someone who has. All of Nebula Techs partners get my personal attention to help rapidly grow their sales pipelines and nurture existing leads which adds value to your business.
Speaking of partnerships we offer the only (to our knowledge) Salesforce partnership agreement with our customers – helping by spreading the cost of the Salesforce implementation over the contract term which is a huge benefit to most of our small-medium sized businesses and ensures our businesses work together to make the most of your Salesforce system. We don’t disappear overnight.
“I fear not the man who has practiced 10,000 kicks once, but I fear the man who has practiced one kick 10,000 times”
WE SPECIALISE IN JUST SALESFORCE
While we have a well rounded team of professionals with backgrounds in marketing, sales, business development, SEO and generalised coding we bring that experience together and only offer Salesforce Implementation packages.
With Nebula Tech you can rest assured that you’re getting a well rounded team of Australian professionals that understand you and your company and will dedicate themselves to creating the perfect weave between your business and Salesforce.
We’re Your Partners – Not Contractors
We are your partner in business growth. So whether you have a question, problem to resolve or simply need an update we are here for you. We aren’t a faceless organisation where you get passed around. You’ll get to know the team and we’ll get to know yours.
Cutting Edge Experts
We belong to advanced and exclusive groups that include the worlds best minds in Salesforce Brisbane. We discuss strategy, what’s working right now and what to move away from. We make it a priority to stay on the cutting edge of our industry. You (and your bank balance) benefit from that knowledge.
Worry Free Contracts
Our key product offering is a partnership between our businesses – so our interests are entwined. This long term contract minimises your upfront costs and spreads the cost out over time.
Our Salesforce Implementation Process
Our Salesforce implementations use proven best practices and cost-effective methods. With a strong well-rounded teams that simply provide better experiences to our clients.
Working together, we will conduct a [Free] thorough analysis of your business to understand existing processes and activities that Nebula Tech will support. We’ll also uncover and define new processes to help your business be more productive and efficient that we can help implement straight away.
Based on our consultation we’ll set up and deliver the system that best meets your needs with integrations as required.
Implementation, Training and Handover
After setting up your system, it’s important to educate your team. We’ll help train your team to use the basic CRM functions and how to administer the system. Depending on the type of user plan you selected, we provide training for Standard CRM, Marketing, Sales and Service users.
This step sets us apart, we understand that now the systems up and running you’ve likely changed the scope many processes that made sense before the system was set up, you’ve likely got changes that need to be made, new staff that need training – new invoice details and the reports we setup may need adjusting. At this point, every other salesforce partner is gone, and you’ll need to pay an inflated hourly rate to make any changes to your initial design changes. However, with your partnership agreement in place, we’re still here when you need us to help your Salesforce instance grow as your company does
We Challenge you to ask our competition:
We are so proud of our services that we challenge you to ask our competition how they compete!
Take the challenge, at least if nothing else you’ll get a better idea of what you’re getting into with them
Where are your Developers?
100% of development work at Nebula Tech occurs in Australia by Australians.
Do you offer 24 hour support?
Nebula Tech Partnerships include 24 hour support for your critical business systems.
Do you bring snacks?
Nebula believes in bringing I <3 Brownies to training sessions… it’s worth considering.
Are you the person that is going to complete our install?
At Nebula the people that meet to discuss your project requirements are the same team that complete your system and engage your staff at handover time.
Do you offer a differed payment option?
Nebula Tech offers partnership agreements which is a long term 2-3 year agreement that absorbs the initial setup fees.
What happens when we need changes in 6 months?
Most partners charge hourly and quote for every change as a project. Our Partnership agreements cover ongoing support and Development work.
Have previous clients taken legal action against you?
Serious question that you should ask, their reluctance to answer should factor into your decision to hire them.
Salesforce Sales Cloud
Industry leading CRM platform designed to improve sales, marketing and customer support in both business-to-business (B2B) and business-to-customer contexts (B2C) Combining all the customer information in an integrated system that incorporates marketing, lead generation, sales, customer service and most importantly business analytics while providing access to thousands of “applications” through the “AppExchange”.
Salesforce Service Cloud
If your company doesn’t use leads, perhaps service cloud is more your style, record, track and solve customer issues across sales, service and support. Incudes the ability to create cases from emails, from webforms. Cases can be managed in queues; assignment rules and escalation rules can be defined for auto allocation.
Salesforce Community Cloud
Salesforce Community Cloud is a cloud-based enterprise community platform that enables employees, partners and customers to connect at a single location. It allows users to collaborate and share their ideas and content with each other. Salesforce Community Cloud offers a unified platform where users can create communities that members can join. This platform offers business integration functionality, allowing users to collaborate on business-critical files from within communities.
For decades B2B companies have invested tons of time and money to find, nurture, and drive qualified leads to their corporate website. Marketing automation platform by SalesForce offering email automation, targeted email campaigns and lead management focusing on B2B and Marketing companies. Pardot offers email drip campaigns, lead management with nurturing and scoring and campaign segmentation. The platform also features analytics with marketing ROI tracking.
Salesforce Einstein Analytics
Salesforce Einstein is a set of AI technologies that allow Salesforce users to use algorithms to analyze data inside Salesforce. Einstein can be used to automate reports, pinpoint workflow needs, and even analyze the effectiveness of teams. In this course, learn how to work with Einstein in Salesforce. Discover precisely what this powerful solution has to offer, so that you can determine if it meshes with your organization’s needs. Discover how Einstein can help you work smarter in Sales Cloud, the Marketing Cloud, communities, and more.
GETTING STARTED WITH YOUR SALESFORCE IMPLEMENTATION IN BRISBANE
If you’d like to catch up for a chat and discover what our Salesforce Brisbane services can do for your business, then simply click the button below and fill out our discovery form.
Then allow us to properly analyse your current systems and provide you with a complete analysis within 24-48 hours.
10 REASONS WHY BRISBANE COMPANIES SHOULD CHOOSE SALESFORCE
1. Easy to Use Salesforce is just as easy to use as the websites you visit every day or the applications you use on your phone (in fact it has it’s own phone application). You can log in from anywhere from any device and collaborate with your colleagues and see your sales pipeline in realtime.
2. Easy to Customize Whether you want to add modules or fields, create sales processes or change workflows, it’s all just a click away with Salesforce Customisation.
3. Cloud-Based Salesforce takes flexibility to the next level. You can use it anywhere and at any time. It has pioneered a secure and sophisticated cloud infrastructure and offers unparalleled cloud solutions for Sales, Marketing, Support, and Analytics.
4. Efficient Reporting Salesforce offers a powerful suite of reporting tools that help save your time, money and allow you to give your business the attention it deserves. The reporting facility in Salesforce is customizable, enables contract management and offers real-time reports and analytics.
5. Multitenant Platform All Salesforce users share the same infrastructure and instance of the software. This allows for automatic and simultaneous updates for all users on the platform while keeping their data secure. This means that you’re getting the latest and greatest features with automatic, seamless upgrades three times a year.
6. Integration Options The Salesforce platform has a robust and well-documented open API which makes virtually any Salesforce integration possible. This lets you map your business processes onto Salesforce more effectively and boosts productivity.
7. AppExchange Ecosystem AppExchange in Salesforce allows you to develop and market your own app or get access to thousands of useful, secured and verified applications and integrations built by other users.
8. Mobile CRM Salesforce was one of the earliest companies to introduce the concept of mobile CRM. Now, even if you are on vacation, you can realise the full potential of Salesforce on your phone.
9. Customer Success Platform Salesforce lets you efficiently unify different principal functions of your business so you can achieve customer success. You can sell, provide service, market, collaborate, know your customers, and build apps on a single platform.
10. Diverse Community The community at Salesforce is always ready to help and support you. They also provide customisation services and help companies gain access to a pool of rich developer talent.
The Bottom Line! Since its release, Salesforce has helped a large number of businesses to better manage their customers and grow. If you too are looking for the perfect CRM for your business, look no further. Salesforce is committed to excellence and with its outstanding features, it will start paying dividends in no time.
HOW TO GET STARTED WITH SALESFORCE IN BRISBANE
Begin by just filling out our contact form or reaching out to us by phone and claiming your free consultation. During this consultation we will map our your requirements and ways Salesforce can fit in with (or revolutionise) your business model.
We are one of only a few companies in Brisbane that know our craft well enough to guarantee a smooth implementation. What do you have to lose?
Call us today and discover how we can help your business grow for years to come.