The Salesforce Partner
Brisbane Needs

For Marketers

The most successful marketers understand that winning the love and loyalty of customers comes down to winning on customer experience.

In our most recent State of the Connected Customer report, we found that 80% of customers feel that a brand’s experience — across the entire customer journey — is just as important as the products or services they offer. Unfortunately, less than half of marketers surveyed believe they provide an experience that fully aligns to these expectations.

For Customer Service

It’s no longer enough to have the best product or the lowest price. In today’s ultra-competitive market, it’s vital to excel at customer care to attract and retain customers.

Customers now have greater choice and because of that, significantly higher expectations of the companies they deal with. They’re also prepared to take their business elsewhere if they aren’t happy. In fact, 66% of consumers say they are likely to switch brands if they are treated like a number instead of an individual. As a result, outstanding customer care has become an important way for businesses to differentiate themselves from competitors.

For Sales Reps

Reps can see all their accounts, contacts, opportunities, tasks, and events in a single place. It means convenience, always being organized, and a 360-degree view of the customer. It means no more paper folders, Excel spreadsheets, or sticky
notes—it’s all in Salesforce CRM

For Sales Managers

They can see the status of their pipeline, deals in progress,
projected revenues, and the performance of their reps. They can also stay on top of emerging trends—and move quickly to take advantage or avoid mistakes. With this information,
they can easily identify which deals need help, which reps are doing well, who needs coaching, and what it all means to the bottom line.